SALON POLICY

Please reschedule your appointment if you are sick/have been sick/in contact with anyone sick in the last 7 days. Alexandra Brows will refuse service immediately to anyone who is showing symptoms of any viruses at their appointment. 

BOOKING DEPOSITS  
Alexandra Brows requires a 50% non-refundable booking fee, if you are unable to attend your appointment or are required to reschedule you may do so and your deposit will transfer along with it if you have provided more than 24hrs notice. All cosmetic tattoo work requires a $100 non-refundable booking fee. Your booking fee will come off your total balance at your appointment. 

CANCELLATIONS  
Please allow a 24hr window when cancelling your appointments. 48hrs prior to appointments an automated confirmation message is sent with your appointment time, please take the time to respond YES or NO to your message. If you are unable to make your appointment let us know as soon as possible. Cancellations less than 24hrs notice will incur a 50% service fee which is taken at the time of scheduling your appointment. Cancelling with less than 24hrs notice 3 times in a row will result in not being able to book with Alexandra Brows again. 

NO SHOWS 
If you fail to show for your appointment you will lose your 50% booking-fee. Failing to show for more then 2 appointments will result in not being able to book with Alexandra Brows again.